outlook crashes when opening certain emails

If Outlook crashes or freezes when accessing the folder even after moving the first item or running scanpst.exe against your pst-file, then the issue is likely to be a corrupted view.These steps are provided in a specific order based on commonality and complexity. Outlook will either crash and you’d still have to delete the message or you might be lucky and Outlook decides to play nice with you and will continue to work. If so, select the folder where you moved the message to. Start Outlook normally again and see if you can access the folder now. If you do not want to delete the first message in the folder, then move the message to a different folder. It is really best that you disable this type of integration you’d still be fully protected by the on-access scanner of your virus scanner. A common cause for messages to get corrupted is by having a virus scanner integrated with Outlook. If you can access the folder now, the issue was caused by a corrupt message. If you immediately recognize the first message or item in the folder as being corrupted or unwanted, delete the message and start Outlook normally again. Starting Outlook in Safe Mode is always a good way to begin your troubleshooting. If it still doesn’t work after using scanpst.exe, you must further analyze the crash in the Event Viewer. If it doesn’t, it usually indicates a corruption in the pst-file and you must use scanpst.exe to scan it for errors. If that works, the issue is usually a corrupted message or view.

For alternative ways to start Outlook in Safe Mode see this post. The first thing to test with these kind of reproducible errors is to see if it also occurs in Outlook Safe Mode Outlook works just fine for all other folders.Ĭommon causes for such a crash or freeze to happen is that there is a corruption in either the first message of that folder, the view of that folder is corrupted or there is a corruption in your pst-file. When selecting a specific folder, Outlook directly crashes.

Outlook crashes when opening certain emails